Policies

Otaku House Shop Policies

  1. Shipping Policy:

    • We strive to process and ship orders promptly upon confirmation.
    • Shipping times may vary based on location and product availability (BETWEEN 2-3 WEEKS)
    • Customers will receive a tracking number upon order fulfillment.

  2. Return & Exchange Policy:

    • We accept returns and exchanges within 14 days of purchase.
    • Items must be in original condition with packaging intact.
    • Customers are responsible for return shipping costs unless the item is damaged.

  3. Refund Policy:

    • Refunds will be issued once returned items are received and inspected.
    • Depending on the payment method, refunds may take [number] days to process.

  4. Quality Assurance:

    • We guarantee the quality and craftsmanship of our products.
    • In the rare event of a defective item, contact our customer support for assistance.

  5. Privacy Policy:

    • Customer information is kept confidential and used solely for order processing.
    • We do not share or sell customer data to third parties.

  6. Community Guidelines:

    • We encourage a positive and respectful community environment on our social media platforms.
    • Any inappropriate or offensive content will be removed.

  7. Customer Service:

    • Our customer support team is available to assist with any inquiries or issues.
    • Contact us via email.

  8. Product Availability:

    • While we strive to keep our inventory updated, certain items may occasionally be out of stock.
    • Customers will be informed of any delays or unavailability.

  9. International Orders:

    • International customers are responsible for any customs fees or import duties upon delivery.

  10. Feedback and Reviews:

  • We welcome feedback and reviews from our customers to improve our services and products.
  1. Changes to Policies:
  • Otaku House reserves the right to modify shop policies. Any changes will be updated and communicated on our website.

By shopping with Otaku House, you agree to adhere to these policies. If you have any questions or need further clarification, please don't hesitate to contact our customer service team.

Thank you for being a part of the Otaku House community! 🌟📱